Refund policy

Return, Replacement & Refund Policy

• 7-Day Return & Replacement: You can request a return or replacement within 7 days of receiving your order.

• Condition for Return: The jewelry must be unused, unworn, and kept in its original packaging with all tags intact.

• Damaged / Defective Items: In case you receive a damaged or incorrect piece, clear photos of the product and its packaging must be shared via email or WhatsApp within 48 hours of delivery to initiate a prompt resolution.

• How to Request: Contact our support team at zarvika.info@gmail.com or message us on WhatsApp (+91 7600218228) with your Order ID and product photos. Our courier partner will arrange a doorstep reverse pickup.

• Refund Timeline: Once the returned product reaches our facility and clears quality inspection, the full refund will be processed and credited to your original payment method (or bank account for COD orders) within 15 to 20 working days.